Last updated 25 October 2026

Refund Policy

When you can get your money back for a Bonikly subscription from [legal business name — to be added], and how.

Try before you pay

Every new organization gets a free trial of the Growth plan. Please use the trial to make sure Bonikly suits your business before paying.

First payment, within 7 days: if you paid for a plan for the first time and ask within 7 days of paying, we refund the full amount.
Paid twice: if the same plan was paid for twice by mistake, we refund the extra payment.
Our mistake: if you were charged the wrong amount, we refund the difference.
Payment taken, plan not activated: if money left your account but your plan was not switched on and we cannot fix it within 2 working days, we refund it in full.

Renewals, after the first 7 days of your first payment.
The unused part of a month or year if you stop using Bonikly or move to a smaller plan.
Accounts suspended for breaking our Terms of Service.

When a refund is not available, your plan simply stays active until the end of the period you paid for.

Email or message us with your organization name and the invoice number (BON-…) shown in Settings → Subscription.
We reply within 2 working days.
Approved refunds go back the same way you paid: to the bKash, Nagad or Rocket number, or bank account, the payment came from. This usually takes up to 10 working days, depending on the provider.

When a payment is refunded, the time it paid for is removed and Free plan limits may apply. Your data is never deleted because of a refund.